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This website helpdesk.laidlaw.ac.nz has the following in the web page, "Welcome to Laidlaw College Online Helpdesk." Our analyzers analyzed that the webpage also stated " Please log in below with your staff or student username and password." The Website also stated " For help and support, please contact Laidlaw College IT Department via email ithelpdesklaidlaw. If checked, an authentication token will be stored in a cookie in your browser for the next two weeks, preventing the need to re-enter your login credentials when your session expires. Logging out will clear the authentication cookie." The website's header had help desk as the most important search term. It was followed by helpdesk, web, and web-based which isn't as highly ranked as help desk. The next words they used was technical support. cross-platform was also included but will not be understood by search engines.